Frequently Asked Questions
Orders & delivery
Where do you deliver?
We currently deliver within the United Kingdom only. We do not currently offer international delivery or local collection.
What delivery services do you offer?
We offer Evri Standard and Evri Next Day delivery. The available services and applicable charges are shown at checkout.
Is delivery free?
UK delivery is free on orders over £30. Applicable delivery charges for orders below this threshold are shown at checkout.
When will my order be dispatched?
We aim to dispatch orders on the next working day. Orders are dispatched Monday to Friday, excluding bank holidays. Weekend and bank-holiday orders are processed for dispatch on the next working day.
When will my order arrive?
Delivery estimates depend on the service selected at checkout and are provided by Evri. Next Day delivery is intended for the next working day after dispatch, but delivery estimates can be affected by circumstances outside our control.
How can I track my order?
Once your order has been dispatched, we will send confirmation and tracking information where available. If your parcel has not arrived within the expected delivery period, please contact us with your order number.
Products & ingredients
Where can I find ingredients and allergen information?
Please check the ingredients and allergen information shown on the relevant product listing and the product packaging. If you need clarification about a product before ordering, contact us before purchase and include the product name. Please do not rely on assumptions about allergens or dietary suitability.
Can product appearance or packaging vary?
Product presentation and packaging may vary. The product description and information provided on the listing should be checked before ordering. If you believe you have received something different from what you ordered, contact us.
Returns & refunds
Can I return an order if I change my mind?
Online orders generally carry a 14-day cancellation right from the day after you receive the goods, subject to statutory exceptions. Certain food products that are liable to deteriorate or expire rapidly, and certain sealed goods unsuitable for return for health protection or hygiene reasons once unsealed, may be exempt. Please see our Returns & Refunds Policy for full details.
Can I return opened sweets?
Some sealed goods may be excluded from change-of-mind returns if they are unsuitable for return for health protection or hygiene reasons and their seal has been broken after delivery. This depends on the product and the relevant legal requirements. Your rights regarding faulty, damaged, incorrect or misdescribed goods are not affected.
What if my order arrives damaged, faulty or incorrect?
Please contact us as soon as possible at gaffneyssweetsandtreats@gmail.com. Include your order number and, where possible, photographs of the issue. We will assess the issue and provide an appropriate remedy in accordance with your statutory consumer rights.
How do I request a return or refund?
Email gaffneyssweetsandtreats@gmail.com with your order number and details of your request. Please contact us before sending anything back so we can advise you on the next steps.
Still need help?
For questions about an order or product, email gaffneyssweetsandtreats@gmail.com and include your order number where applicable.